Refund and Returns Policy
HOLDENDD Inc
435 E Washington St, Pulaski, TN 38478-2912
Email: [email protected]
Phone: 931-683-2090
1. Returns
We want you to be completely satisfied with your purchase. If you are not satisfied, you may return most items within 14 days of receiving your order for a refund or exchange.
2. Eligibility for Returns
To be eligible for a return:
- Items must be unused, undamaged, and in their original packaging.
- Customized or personalized items cannot be returned unless defective or damaged.
3. How to Initiate a Return
To start a return, please contact our customer service at [email protected] or call 931-683-2090 with your order number and reason for return. We will provide you with return instructions.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7 business days back to your original payment method.
- Shipping costs are non-refundable unless the return is due to our error or a defective product.
5. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately with photos at [email protected] within 48 hours of delivery. We will arrange a replacement or full refund.
6. Exchanges
If you wish to exchange an item, please contact us first to confirm availability and process the exchange.
7. Shipping Costs for Returns
Customers are responsible for return shipping costs unless the return is a result of our error.
If you have any questions about our Refund and Returns Policy, feel free to contact us anytime.